How do we know what our patients really want? How do we meet their needs, gain their trust, and ensure a positive experience? The answer is easier than you think.

About two years ago, I went to a Fortune Management motivational seminar on excellence and personal achievement. I learned many concepts during the seminar, but one stayed with me that I found profoundly valuable and immediately beneficial: effective communication.

Successful communication is key to almost everything in life. When communication is smooth, it's as if we can read each other's minds. At other times, it can seem as though we're speaking different languages! It all depends on the questions you ask.

How often do you feel as though you're spinning your wheels when trying to influence your patients? What if you possessed a magic key to unlock the secret of what drives your patients? Below are two questions you can ask patients that go right to the heart of determining their values and motivation. You won't believe how easy they are!

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