Just ask me! PDF Print E-mail

March 14, 2002 • RDH Magazine

by Juli Kagan, RDH, MEd

How do we know what our patients really want? How do we meet their needs, gain their trust, and ensure a positive experience? The answer is easier than you think.

About two years ago, I went to a Fortune Management motivational seminar on excellence and personal achievement. I learned many concepts during the seminar, but one stayed with me that I found profoundly valuable and immediately beneficial: effective communication.

Successful communication is key to almost everything in life. When communication is smooth, it's as if we can read each other's minds. At other times, it can seem as though we're speaking different languages! It all depends on the questions you ask.

How often do you feel as though you're spinning your wheels when trying to influence your patients? What if you possessed a magic key to unlock the secret of what drives your patients? Below are two questions you can ask patients that go right to the heart of determining their values and motivation. You won't believe how easy they are!

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“Juli Kagan brings expertise, enthusiasm and excitement to her speaking presentations.  Her material is on target and in touch with the needs of today’s seated professional.  I found Juli online through her extensive video library which is full of complimentary tips designed to keep the seated professional moving and pain-free!  (An added bonus:  I immediately tightened over an inch on my waist when I incorporated her “Series of 5” into my daily exercise routine.)  I highly recommend Juli’s book and her speaking presentations!  She’s the ‘real de....

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“I learned that sucking in my stomach will strengthen my back. I have been doing it daily since Vegas.”

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“Juli should do a course, everyday.”

- Attendee at Under One Roof Convention- Las Vegas - July 2009

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“You are such an inspiration to so many of us, Juli! I think of you every night while I work out and/or run! In 6 weeks I've lost 2 inches off my waistline, and I am planning to run a few 5K races in the next few months. What do I keep telling myself?...KEEP MOVING!”

- Maureen Murphy Chobada, RDH

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“When I began my search for the right person to present to the 2009 FNDC, one of the hygienist that was presenting recommended that I talk with Juli.  What a gift. Juli was so easy to work through the planning process. Always answering me quickly and one of the first to have all the necessary paper work in.  Then to cap it all off on the days that she presented we had a great response.  Not only are her topics relevant to everyday life needs, she is so approachable and really interacts with the participants. I hope we get to see Juli again at Florida National Dental Convention....

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“It was such a pleasure planning our meeting with Juli as she was incredibly helpful with the logistics and always a complete professional. This was one of our best meetings to date since it gave the participants an opportunity to concentrate on themselves in order to better serve their patients.”

- Carla Greenlaw, Coordinator McCawley & DeTure Study Club Center for Laser Periodontics and Implants

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“Your contributions to our health are remarkable. Your ability to gently nudge us forward and make us want to exercise is amazing. You inspire, not scold, us into accountability. We are the lucky recipients of your boundless commitment and energy. Thank you.

Thanks for having the passion and perseverance to contribute in such a meaningful way.”

- Anne Guignon, RDH, MPH, International Speaker; Senior Editor-RDH Magazine

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“The presentation on Pilates for the Seated Professional by Juli Kagan was one of the best programs we have been able to offer our members and area hygienists’.

Planning this event was effortless with Juli’s organizational skills, open communication, and commitment to provide excellent service. Her attention to detail and follow through actually kept our organization on course.

Juli’s expertise was delivered with passion and enthusiasm. The course content was relevant to the physical challenges of the dental ....

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    My work regards the prevention of back problems. So, here is a question for those of you who exercise routinely:   What do you do; how often do you do it and what percentage would you say it contributes to your spinal health? Ex:  yoga; 3 times a week; 98% Now… my bigger question: WHAT DID YOU DO TODAY TO MOVE?  Even if it was up the stairs of your home---that counts!  How many...
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caring-for-the-clinician-are-you-well-and-happy What would happen to our entire health-care industry if people were well and happy? What if we had a health-care system that truly represented physical and mental health? The unfortunate reality is that the entire pharmaceutical, medical and insurance industry would collapse; much like the housing bust or dot-com bubble did only recently. We are certainly coming to critical mass and a tipping point because many Americans are fed up...
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